Rant: Smart Bro Poor Customer Service

Who's gonna stay on a service that is poor, irate and broken promises from their agent and even supervisors! I'm paying 999/month without landline and with this price, I'm expecting speed and good services. I never call for slowdown problem because the agents just tell you try to power cycle or their going to check on their back-end, at first you will notice the speed enhanced but its not a permanent solution.

I was fed up because even the Statement of Account its not arriving in our house and then they call to remind me that I need to pay the balance. I called them to inform them that I'm not getting any SOA


CSR: opening spiel
Me: I'm not receiving any SOA, could you please check my address, how can I pay if your not sending one?
CSR: confirming informations
Me: yes, thats right! Its been 2 months that I didn't received and billing statement

CSR: PERO MA'AM ARE YOU AWARE NAMAN PO NA MAY BABAYARAN KAYO PER MONTH DIBA?!

Me: yes, but I need that for our billing compilation

CSR: I'll just get your email ma'am and I'll send the billing statement you could print that and use to pay your bill

ME: ok

*drop phone*

As instructed I pay my bill in Bayad Center using my own printer and ink (I was really fed up that day!).


After a month, Oh! I received a billing statement smart. I was happy because CSR even she's with attitude atleast she do her job. As I check WTF! my bill last month is not deducted. I called customer service

CSR: opening Spiel

ME: Miss, could you please check my account, I paid my last bill at Bayad Center but as I check my billing statement its not deducted.

CSR: ok po ma'am. As I check po hindi pa po kasi reflected yung payment nyo. Please can I get the payment details

ME: *give the payment details*

CSR: Sige po ma'am coordinate ko na lang po


after that NOTHING HAPPENS.


As months pass by, again no billing statement for 3 months. I called again same thing again and I told the CSR you know what I will not pay this if you don't send me my billing statement because I already try to pay using my account number and SOA that you are going to offer to send me. I'm not gonna waste my time and ink and I know my payment is not going to reflect on my account again.

Sorry ma'am for the inconvenience--- yan lang ba kaya nyo sabihin after that?!


Now for the WORST PART.


Since, no billing statement account arrived and as I said I'm not going to pay. A letter from their Collection Agency Mr. Boholst.

Wow! A warning letter is arrived and how come a single statement of account they cant even send me one!?

So, I dont want any conversation. I just paid the balance somewhere in Makati and I told the cashier, If she can report that my adapter is wrecked and I want my billing statement every month. She told me that she can forward my concern it was OCTOBER. I told her that I cant wait on their long queue because I need to rest and finish my part time.


No actions from Smart but statement of account  keeps coming.

Its already April but my adapter still wrecked and another warning from Collection Agency

I called Customer Service last March 28

CSR: Eh ma'am sana nag follow up kayo kung talagang nagreport kayo

ME: So what do you mean by that?! I've done my part already. I paid, I reported my concern and still no action from you guys, And don't tell me follow up ko pa kayo eh tagal tagal ng queue nyo! How inconvenience naman ng sinsabi mo sa akin. Pumunta na ako mismo sa wireless to report  DiBA?!

CSR: Eh, ma'am your under contract pa po kayo hanggang May 2013

I wanted to waive my account and after what inconvenience you've cause me and are you still thinking that I still want your service? WALA NAMAN SA KONTRATA NA GANITONG SERVICE IBIBIGAY NYO SA AKIN!

I demand for a Sup Call, I know CSR just going to tell me nothing but bullshit reasons and I'm  hoping that Supervisor will understand me. He committed that he will call me back and same bullshit nothing happens

I called again(April 4) to follow up and the CSR told me that the Supervisor that I'm looking for is on the night shift. She already email the supervisor that I was demanding for an update.


and guess what no feedback again.


And tell me do you deserve my loyalty?


If you will tell me that I got a printer from your retention program, Well I will just buy a printer like that and give it back to you.

Review: Avon Skin So Soft Minerals Gems Glamorous Gold

Whew! That was very long title hahaha! Its getting hotter this few days huh? Lotion on skin became so annoying the greasy feeling like that. I'm not a lotion fanatic, I don't use lotion whenever I go out or going to sleep some people do that. Simply because I don't like the greasy feeling specially when this hot and all you want to do is to stay at home.

One day, I was with my BFF and I noticed her skin there were some shimmers on it. I thought she's wearing a stocking but she told me she bought a lotion from Avon with shimmers on it. She gave it to me since she has a lot of lotions.

no shimmers at all :)

I tried to dry up in my skin and voila goldy shimmers!

I tried it on Baguio since its cold there and I really need some moisture for my skin. I really love the effect! You just notice the glitters when under the light or sun  and no greasy feeling or heat from it.


What I love:
-soft scent
-shimmers!
-cheap :)

Review: Green Tea and Peony by Hayden

Do you love Elizabeth Arden Green Tea perfume? Yey! I'm a fan too :)
The smell hmm... crisp, and alluring (as my perks says)
Well, how bout the price? For practical budget it was way too impossible to purchase that kind of brand specially when it base on the price.

Good news~! As we all know the controversial Mr. Hayden Kho established a perfume line named after his name. One day I was roaming around SM Fairview and saw his kiosk there, I curiously ask the sales lady "Miss which is your best seller?" she handed me the tester of green tea and peony. I was stunned! Its almost the same w/ Arden. So I sprayed on my wrist and told the sales lady that I will come back if the perfume last for 4hrs and yes it is!

Green Tea & Peony

(Elegant) Chic and timeless, the scent opens with a unique blend of tea, bergamot, bamboo and pear for a subtle, unmistakably luxurious feel. Blends of classy peony with muguet and violet leaf add just enough polish for one to warrant a second glance while the musk and woods base evokes effortless confidence.

Top Note

tea, bergamot, bamboo and pear

Heart note peony, muguet and violet leaf Base Note

musk and woods

Variant Name: Green Tea & Peony

Ingredients: tea, bergamot, bamboo, pear, muguet, violet leaf, musk, woods

Available Sizes: 100ml / 50ml

Shade: Pale Green

 Price: 520 100ML/ 380 50ML

Best Seller for HIM : Lemon and Nutmeg (smell sexy and clean)

thumbs up!

xoxo.

Summer Must Haves!

hola lovelies! As PAG-ASA announced that SUMMER officially on! So whats the plan for summer?
Probably, going to beach and some vacation just don't forget some reminders

1. DRINK A LOT OF WATER

You should bring a bottled water always to rehydrate you from the heat of the sun. It also helps you to maintain your skin. So drink a lot!

2. WEAR A TRENDY SUNGLASSES

To protect your eyes. Too much light is a BIG NO-NO!
for a peepers. Lot of trendy sunglasses you can buy from local Forever 21 or in any department store

3. PROTECT YOUR SKIN

You shouldn't left home without this! Exposure from the heat of the sun may lead to pre-marture skin aging and worst skin cancer.
Try: Beach Hut

4. PROTECT YOUR LIPS
Protect your lips also with lip balm that has SPF on it. To avoid discoloration of your lips

try: Maybelline baby lips w/ SPF20

Review: EOS Sugar Candy Green

Hi guys~! How's your LOVE month? Well for me its not that special just an ordinary day for me coz everyday is valentines day! teehee~

Well, I bought this lens a month ago. At first I'm scared to try this because its bold and odd looking lens but I was wroooooong! This lens is a must try! I like the effect dolly like eyes and very comfortable.

loooove it!!!

w/ flash

w/out flash

pretty lens huh?

Well, as you can see its not noticeable that is green.

and the effect? effin' good! I thought I was wearing 15mm

Manufacturer: EOS

Shelf life: 1year

size: 14.5mm

see yah!

BAGUIO TRIP part2

warning picture overload 

burnham park

baguio cathedral

cactus

DOUGLAS

Biggest dog I ever seen!

Mines view overlook

Good Shepherd

Foggy!

And in somewhat reasons, we decided to walk from Mines View to Botanical Garden. It was tiring yet fun!

Botanical Garden

Botanical Garden is in renovating mode.

They put some giant Ifugaos statue in the area.

I love this red beret!

for only 80 pesos ($2)!

Baguio was a pretty place and has wonderful weather. 

But when I saw this I was disappointed.

and tadaaaaah~!

 

We bought our new couple's ring.

We saw this at Mines view Silver store for Php 200 ($5)

Next Stop?

We'll see



xoxo,
Ghreizy :)

BAGUIO TRIP part 1

Hola guys! I just came back from vacation, as the title says its BAGUIO! Well, I visit the summer capital of the Philippines earlier because I know people will go to see Panagbenga Festival and it will be a hassle.

We stayed at Lyn's Transient House. Transient house is more affordable than hotels for 3 days and 2 nights it cost Php3000 w/ 2 bedrooms, kitchen , fridge, hot shower, wifi, tv, utenils and cooking materials like stoves etc. and PRIVACY! Its only 10 minutes walk from Burnham park, so its very accessible.

gate fro Privacy :)

door

living room and kitchen

tv

room 1

room 2

 

inside room 2

Baguio never fails to chilled me to death specially night time, it almost drop to 10 degrees Celsius. More colder than my office's aircon. Hahahaha! Can you guess what is the image below?

my welcome back party :)

Here are some pictures from my welcome back party :D 

 @green house QC

group hug!!!

group pic

glad to be back

reunited <3

its obvious! he miss me a lot

pa cute pose!

its glad to be back in URBAN hehe!

here's some of the products that i used in rural place.

Lactacyd blue baby wash
DIY Aloevera-coconut mik for hair
my fave lipcolor! Ever Bilena Destiny
Avon Skin So Soft Mineral gems glamoous gold body lotion
Lory's chocolate duo




see y'all

miss me?

Yeah! Its been a year after my last post. Did you miss me guys!

I know its a big QUESTION why i disappeared like a bubble :) 

Well, we had a family MONETARY problem and stuff like that.

That's why we need to relocate to my beloved hometown MARINDUQUE.

 If you have question just feel free to message me. *wink*

easy breezy beautiful

excited :D

i will update soon.

vanity and colors strikes!

xoxo,

Ghreizy